 Air China - Fly at your own risk,
May 16, 2010
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reviewer: KEITH
from Canada
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YVR-PEK A330. A trip to end all trips. Will never fly Air China again. Inflight movies - poor quality, second rate moves (3) played over and over to and from PEK (same movies). Seat video did not work and were not willing to fix so no inflight entertainment. On return flight video screen worked but no sound. Again would not fix or reseat as plane was 100% full. Seat in front reclined for entire trip as it was unable to stay forward even during take-off. Seatbelt on my seat broken and would unfasten.
Food! OMG! Was so foul could barely get a few mouthfuls down. Contained some type of meat but was not recognizable. Travelling companion ate half of his and threw up in airline bag two hours later. Eventually filled two air sick bags. Rang stewardist for assistance. She would not help just directed us to the bathroom line-up to get rid of sickness bag which was leaking onto our laps. Two of four toilets on plane were broken and taken out of service by halfway through flight. Lines to remaining washrooms were long and down the isle - up to 30 minute or more waits. When did get into bathroom it was soiled on floor and seats. Will never take Air China again. Worst experience of my life. Travelling companion spent next day 1/2 in bed recovering. |
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Air China gave me the worst experience ever!,
Sep 20, 2007
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reviewer: G. Cheong
from Singapore
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I took PEK-SIN CA 969 Economy on 16 Sep'07. Absolutely LOUSY service. Flight was
delayed for 7 hours and 35 min!! There was no proper explanation as to why the flight was delayed. Check-in counter staff was totally unfriendly and unhelpful. She did not give us proper instructions as to where to go next since
there was a delay. Initially they said the flight was delayed from 1525hr to 2000hr. They took 2 hours to arrange for us to stay at a secluded 1-star hotel and then told us the
flight may be delayed even later than 2000hr. We were made to wait indefinitely for the green light from the airport staff to check out from that hotel. NO airline crew accompanied us at the hotel to give us updates on the situation. Airline headquarters had absolutely no clue about the flight delay and could not provide us with any information either. When we finally arrived at the airport at 2130hr, we demanded to see their manager for a proper explanation but no higher authority turned up at all. Shame on their higher officials!! Eventually the flight took off at 2300hr. Disgusted with the nonchalance and poor attitude of all the staff. Everyone shirked responsibility and said the matter was not under their area of concern.
Night shift people shirked responsibility and said they were not informed about the delay and what happened in the afternoon. Will boycott Air China from now on and advise ALL friends and family NEVER to take Air China.
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